FAQ
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How long do your hosting plans
last for?
Plans last for 1 year, however you can
pay per month also, where the hosting
will continue to run until you stop
the contract.
How do I access my control panel?
Your control panel can be accessed by
going tohttp://www.yourdomain.com/cpanel
Where can I find your terms of service?
Our Terms of Service can be found here
Is the bandwidth listed in your plans
per year or per month?
All of our plans include a monthly quota
of bandwidth
How do I configure my email client to
receive email?
In your control panel automatic configuration
scripts can be found for Outloook Express,
or, the POP3 server address is mail.yourdomain.com
and the username and password for the
email account are either your master
username and password or the exact username
and password which you created with
the email box in your control panel
Why cant I send email through your SMTP
server?
When sending email make sure that your
email client is authenticating with
our SMTP server with a correct username
and password.
Can customize my hosting plan?
Yes, just contact
us for a quote for
extra bandwith, web space, email accounts
or databases
Where can I get support for my hosting
account?
Support can be obtained on our support
page
I already have a domain, how can I host
it on your servers?
Simply contact support
for the nameserver details for your
domain.
How can I setup personal nameservers?
Your registrar should include an option
to register personal nameservers for
your domain, all you need to do is contact
support for our nameserver IPs and then
input these at your registrar.
If I decide to move my domain away from
you later will you charge me?
No we will not charge you any fees to
move your domain away from our services.
What if somebody hacks into your server,
will they be able to access my credit
card information?
No. We do not store credit cards on
our servers. We use Paypal Inc. as an
authorized retailer of goods and services
provided Keralalive Hosting. These both
use SSL encryption to prevent credit
card fraud
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